Frequently Asked Questions

Are your gemstones natural?

Yes. Every gemstone in the jewelry we sell online is natural. Like nearly all blue topaz on the market, our blue topaz is color-enhanced, a permanent treatment that's standard in the industry. Our red coral is also color-enhanced and our black pearls are color-treated; we note these on each piece's page. The one exception to natural is opalite, a man-made glass, which we sell only in our stores.

Will my piece look exactly like the photo?

Very close, but not identical. Natural stones and pearls each have their own color, shape and markings, so your piece is one of a kind. That's part of the magic.

What does "gold-filled" mean?

Gold-filled jewelry has a thick layer of real karat gold bonded to a base metal with heat and pressure. By U.S. standards, the gold must make up at least 1/20 of the piece's total weight. It's far more durable than gold plating and won't flake off with normal wear.

Can I see a piece in person before buying?

Yes. Every piece on our website can be seen at our West Village boutique, 215 West 10th Street, New York. Hours & directions

Do you resize rings?

We resize solid-band rings, except those with our signature vine design. A resizing fee applies, and resizing takes about 3 weeks. Email magic@inayajewelry.com for details.

How fast do you ship?

Orders ship within 2 business days. Standard shipping in the U.S. is free and usually takes 2–5 business days. Shipping policy

What is your return policy?

Unworn pieces with the tag attached can be returned for a full refund within 15 days of delivery, or for an exchange or store credit within 30 days. Return policy

Do you repair jewelry?

Yes. Bring your INAYA piece to either boutique or mail it to us, and we'll send you a plan with the cost and timing. Care & repair

How should I care for my jewelry?

Take it off before showering, swimming or exercising, and put it on after perfume and lotion. Wipe it with a soft polishing cloth and store pieces separately so they don't scratch. Full care guide

Still have a question?

Email magic@inayajewelry.com or call (212) 883-7660. We're happy to help.